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How to Optimize Reach and Frequency in OTT/CTV Advertising

THIS POST IS PART OF OUR LARGER "THE COMPLETE HANDBOOK FOR FREQUENCY IN ADVERTISING" CLICK HERE TO LEARN MORE. 

 

Millennials are the most valuable generation to market to, and their usage of nontraditional television consumption continues to increase. Not only is their consumer spending continuing to increase as they age, but it’s also expected to reach $2.1 trillion over the next decade or so. The baby boomer generation — audiences that view television and programs through traditional platforms — is also decreasing in size and purchasing power. 

Over the Top (OTT) and Connected TV (CTV) platforms are rising in popularity, and that means all media-based marketers need to start shifting, too.  

OTT/CTV advertising is simultaneously an excellent opportunity and a momentous challenge. Lots of viewers are available, but they have a limited attention span, an infinite amount of media they can choose to consume, and increasingly stratified personas that make it easy to miss the mark.

But you can’t afford to hesitate:

According to eMarketer’s Q3 2020 Digital Video Trends report, CTV advertising in the US increased 25% in 2020, with ad-supported video-on-demand (AVOD) revenue up 31% and digital upfront TV ad-spend up 11%, despite the downturn in traditional TV advertising.

eMarketer

In this guide, we’ll walk through what role reach and frequency have in OTT/CTV advertising, as well as how to optimize them for your unique projects. We’ll also discuss a few other ways to optimize your marketing efforts throughout your process.

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Reach and Frequency in Advertising

What Is Reach?

Reach is the number of people exposed to a piece of content at least once in a specified period of time, whether that be an hour, day, week, etc. For example, if the average viewership of a certain YouTube video is viewed 1,000,000 times a day, its daily reach is 1,000,000. But that doesn’t mean the actual audience of viewers who see the sponsorship plug or video ad will reach that number. 

Traditional television stations measure reach for certain programs and break it down by household demographics to determine advertising rates. Remember: reach isn’t the number of viewers definitely exposed to an ad, just the people likely to have been exposed because they have access and a tendency to view.

Streaming platforms can do the same, but they provide far more accurate insights. After all, streaming is conducted via an internet connection, offering much more precise analytics and Netflix accounts (for example) belong to individual users. The same is true for Hulu, Sling, Tubi, and the entire gauntlet of OTT/CTV options, meaning you have a better understanding of who will be exposed to an ad.

What Is Frequency?

Frequency is the average number of times an advertisement is placed in front of the reached population. The traditional line of thought was that the higher the frequency, the likelier someone is to see the ad and the higher the quality of reach — or the “effective reach” — is. However, driving up frequency isn’t always the way to succeed. It’s expensive, and, as we’ll discuss more later, optimizing is always better than just increasing.

Why Do You Need Both?

Frequency plays a factor in touchpoints, or the number of times a lead engages with your brand before making a conversion (like subscribing to a newsletter or visiting a website). The more high-quality touchpoints, the closer you get to a sale. However, you also want to broaden your reach within your target market so you aren’t leaving viable leads on the table.

Optimizing Reach and Frequency

As you revise your marketing campaigns over time to reach new audiences or build rapport with the right target market, it’s important to focus on optimizing, not just increasing. Focusing on increase alone balloons the costs of your campaign, and this can quickly wipe out your budget with little to no increase in lead conversion. There are two key risks of over-increasing:

  1. Too much reach: If you expand too far outside your target or tested audiences, you’ll be reaching viewers who are much less likely to convert to leads or customers. While experimentation is important, it should be a highly controlled process.
  2. Too much frequency: Even warm leads who are exposed to exactly the same advertisement or pitch too many times will suffer ad fatigue. This creates frustration, annoyance with your brand, and potentially lost leads.

How to Optimize: Testing and Revising

Instead, we recommend creating strict processes for testing and revising. Your team can explore:

  • New platforms
  • New times
  • New frequency rates

After all, audience behaviors change over time, and it’s important to grow your business through new markets. However, set definite dollar thresholds and timelines for your tests. Then you can analyze the results to measurement engagements, conversions, click-throughs, and signs of negative engagement to determine if you want to continue your new approach.

Segment your campaigns so you can track experiments separately from your main efforts. This will give you clear answers about which strategies are a success.

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What Are Other Ways to Optimize an OTT/CTV Campaign?

Instead of just modifying your reach and frequency, there are two other key strategies for optimizing your OTT/CTV advertisement efforts:

Creative Optimization

Creative optimization focuses on A/B testing the material of your advertisement to create ads that your audience best responds to. By isolating and testing different elements such as images, calls to action, and even ad size, you can drive better conversions and make your spend more efficient.

Audience Optimization

Audience optimization is similar to optimizing reach and frequency. However, it focuses on finding which of your target audiences provide the highest quality engagement, such as quick conversions or high-dollar purchases. Focusing on audience optimization boosts your ROI and profitability, whereas reach optimization can boost your overall revenue.

Get Clear Insights to Drive Your OTT/CTV Advertising Campaigns

Modern advertising is founded on time-sensitive insights and data analysis. Not only does OTT/CTV advertising put you in front of key consumer audiences, but you can get clear, in-depth insights about engagement, conversion rates, and more. 

At Strategus, we can help you make sense of the data and refine your campaigns so you reach the right target market the right way. We’re here to give you the answers you’re looking for as you make the switch to OTT and CTV advertising and modern media marketing solutions. Contact us today to start with our full-stack OTT advertising platform.

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